Didn't you like your order? Don't worry, for any online purchase, you have a deadline of 14 days from the delivery date to express your wish to return your goods. To make a return, contact us by email: firstname.lastname@example.org. Our team will help you with the return procedure.
The goods should be returned to the following address: Quartier Beauregard, 38350 La Mure d'Isère (France). The shipping costs will be at your expense.
The returned products must be sent back in their original packaging and in their entirety.
Thank you for providing us with the tracking number of your return after shipment.
Please note, if you choose to return your order without tracking, we decline any responsibility in case of loss or theft. In the event of a problem, only a return with a tracking number can be claimed and refunded.
When the parcel arrives in our warehouses, we will check if everything is in accordance with the return procedure. If positive, we will make the refund, after sending an email of confirmation to your email address.
A refund will be made within 7 days from the receipt of the goods at our warehouse, provided that the product is intact.